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Service Providers, Phone Line / VOIP / SIP Providers
8554 Northeast 122nd Street Kirkland, Washington 98034 United States
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About Us

Telrex and the CallRex call recording and quality management product line are now part of the Enghouse Interactive family of interaction management solutions. The Enghouse Interactive Quality Management Suite (formerly CallRex) is VoIP recording and quality monitoring software designed for small- to medium-sized and enterprise-class businesses. By focusing exclusively on VoIP Telrex, and now Enghouse Interactive, is able to bring advanced technology to small and medium businesses that were previously unable to afford workforce optimization solutions such as:

VoIP call recording and monitoring
Call scoring and agent coaching for call centers
Call center computer recording and monitoring
Employee scheduling and forecasting

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