Cyril was very nice to me and to work with, but KME spent 6 hours over multiple attempting to fix the issue but were not able to. At the end of the day, our local IT expert fixed the issue in 15 minutes.

Scheduled call from KME (Cyril) did not happen.

Ben did well; but it took all day (and a second email inquiry) to get this ticket addressed.

On this day, my only availability for the day to work for a few hours in the morning remotely. Approx. 45 min in I got an error and was unable to remotely connect to the office computer and called in for help. I did not receive a phone call until 2 hours later when I was no longer at my desk. I ended up running through troubleshooting on my own and was able to get the system back connected again before I received any help. Also, Nicco was polite and kind as always when he did call me later on and I let him know I was able to get it working again.