ConnectWise Ticket Surveys

How it works

First, we integrate with your current ConnectWise account to pull some basic information such as: service tickets, engineer names, time entries, etc.

Send Surveys

Next, we send surveys to the contacts that are attached to the ticket asking a couple questions:

How was the overall service of your company?
How well did the individual engineers do on that specific ticket?

Collect Responses

After you collect some responses, view your personalized reports to maintain/improve your reputation. Our reports are great for:

Business reviews with your clients
Internal engineer ranking
Company benchmarking with other ConnectWise companies

Post them on your profile

Don't forget to post these reviews to your public profile. This way, popular search engines can index these reviews and help show off your reputation for the world to see.

Additional Features

Survey Automation
Responsive Design
Email Notifications

Customizable Questions
Group Reviews Using Tags
Individual Technician Scores

Printable Reports
Adjustable Preferences
More to come

ConnectWise Customer Satisfaction Survey (CSAT) Integration

Please see pricing below for our ConnectWise CSAT Integration.
Pricing is based on number of ConnectWise Regular and Subcontractor Licenses

Plans	Up to 10 Employees	11 to 25 Employees	26 to 50 Employees	50+ Employees
Premium CSAT* CW Integrated Surveys Reputation Marketing Instant Email Notifications Engineer Leaderboards Reverse CSAT	$99 per month per site	$149 per month per site	$249 per month per site	Call
Premium CSAT + Profitability** Premium CSAT Features Agreement Profitability / Utilization Real Time Utilization Reporting	$249 per month per site	$359 per month per site	$549 per month per site	Call
Google Review Add-On - Click to learn more Drive traffic to your Google Business page Includes reviews for Facebook, Yelp, G2 Crowd, etc	$79 per month per site	$99 per month per site	$129 per month per site	Call

*Onboarding fee for Premium CSAT - One Time fee of $149 (Optional)
**Onboarding fee for Premium CSAT + Profitability - One Time fee $349 (Required)

Frequenty Asked Questions

To better help you learn about our ConnectWise Customer Satisfaction Survey Integration, we’ve compiled the following info based on questions we're asked frequently.
Have a question you don't see below? Just ask us!