Plans |
NEW! CSAT FREE |
Premium CSAT |
Premium CSAT + Profitability |
Monthly Pricing |
Free |
Starts at $129 per month |
Starts at $249 per month |
Onboarding Fee |
$95 - Optional |
$149 - Optional |
$349 - Required |
CSAT Surveys & Reporting |
Surveys through ConnectWise Closed Loop |
✅ |
✅ |
✅ |
Service Ticket Reporting for past 6 months |
✅ |
✅ |
✅ |
External Email Ticket/Project Sync and NPS Surveys |
❌ |
✅ |
✅ |
CSAT reporting up to 2 years, Engineer Leaderboard, and More |
❌ |
✅ |
✅ |
ESAT - Employee Satisfaction |
❌ |
✅ |
✅ |
Individual Technician CSAT Scores per Ticket |
❌ |
✅ |
✅ |
Technician & Account Manager User Level Dashboards |
❌ |
✅ |
✅ |
Reputation Marketing |
Post ALL CSAT Responses as BizRatings Online Reviews |
✅ |
✅ |
✅ |
Basic Google Review Feature |
✅ |
✅ |
✅ |
Review Widget for your Website |
✅ |
✅ |
✅ |
Post select CSAT Responses as BizRatings Online Reviews |
❌ |
✅ |
✅ |
Advanced Google Review Feature |
❌ |
✅ |
✅ |
Settings & Notifications |
Low Score Notifications |
✅ |
✅ |
✅ |
Notifcations for Daily Summaries, Employee Reminders and More |
❌ |
✅ |
✅ |
Client API Access |
❌ |
✅ |
✅ |
Multi Factor Authentication - DUO/Google |
❌ |
✅ |
✅ |
Custom Tags for Clients and Staff |
❌ |
✅ |
✅ |
Financial Reports |
Financial Profitability Reporting |
❌ |
❌ |
✅ |