Brett made a reference to Drew not paying for services with infinity & closed the ticket. I am well aware Drew does not pay for services but AR Management does & Drew represents Southeast Lung Associates, an AR Management client. AR has multiple clients. No matter which of our clients it is, when our client needs a work PC added to AR Management domain then I would initiate an infinity ticket. When I am told PC is on WINDOWS7 and hippa violation, I fully understand. When I say I need to speak to Drew or one of our other clients before moving forward it means that I need to contact our client: 1. Unable to add pc to domain. 2. Provide WINDOWS 7 and HIPPA issue. 3. Explain to client the cost of license, IT and any other coset to upgrade to WINDOWS 10/11. 4. Explain client will be responsible for all cost regarding upgrade. 5. Client provides an approval or disapproval to move forward with cost/upgrade. 6. I provide information to AR Management, April Young, who makes the final decision and how to proceed going forward. 7. Then I would update ticket with decision. Instead a comment regarding a client and my ticket is closed out no more than 5 minutes after ending call with Brett. If he asked on phone, I would of explained our process to him. Knowing we have multiple clients, as does Infinity, I would assume it would be understood we need to protect our clients and not blind side them with unexpected cost. Get approvals/disapprovals before moving forward.

Chris was very helpful, working to resolve several ticket items in one session.

This ticket was handled immediately ! I appreciate the very timely response.

Alex is amazing! He took what could have been a dozen phone calls on a persistent and frustrating issue. However, each time he undertook the issue he was professional, calm, and collaborated with staff. We truly appreciate his methods, and the hard work he puts into our clinic's IT issues!