Richard did a good job on this. however, this ticket is another example of no change control by Integris, and errors that compromise our security. We figured out these safelinks re-writes were turned back on and had to create a ticket with Integris because there was no change control and no communication or documentation. Then Integris turned off Safelinks altogether, again compromising our security. Then we had to be the ones to notify Integris that they shouldn't have disabled Safelinks, they should have only disabled the URL rewrites. If there had been change control and documentation, none of this would have happened.

I was in the middle of assisting with our Board Meeting and was seeking P1 assistance for Fiserv issues due to users not able to access necessary banking applications. I saw that Blas was actively looking for a resource but was having difficulty around the 1hr45min mark, so I called in to get an update on the FID side to see if this was happening at multiple banks and to update the ticket with Fiserv information received via email. Since we were close to 2 hours waiting for a resource, I went ahead and resolved the challenge while assisting with the board meeting simultaneously which was not ideal.

Top notch work as always!