Took a long time to service this ticket, probably because it had to be touched by 4 separate techs. The key issue of user permissions never was resolved, but a temporary work around presented. I believe the root cause, a permission issue, will surface again next time we explore creating a calendar for a department. If the permission focus was incorrect it was never addressed as such. It is difficult for any tech to know all things Microsoft Office. For that reason I rated the ticket service with a little grace. However, an end-user should never have to repeat the ticket needs to four separate people and then repeat the issue again when techs from early rejoin the ticket. Note for better service. If the need expressed on a ticket is incorrect, inaccurate, or evolves please notate it on the ticket so other assisting members can pick up where the previous tech left off. This is often done very well by Integris, new staff please read the ticket notes prior to following up with the customer. Tickets - It would be great if a user's initial ticket message could be included in the ticket email. Austin Wheeler - Great efforts at customer service. The initial ticket notes you entered had some errors that deviated from our actual issue. Josh Anthony - thanks for thinking outside the box, but the solution was overkill for what should be a straight forward service in Outlook Calendar. Shastian Wheeler - Thanks for listening to the initial ticket and helping us track down organization permissions for calendar sharing. I wish this had been seen to completion. Jason Arreola - not sure where you had a hand on this ticket but thanks for assisting.