always very professional

Hi! Keyvan went above and beyond on this ticket!! It started out with him being a good listener, and then he patiently watched me go through the motions so I could show him what I was talking about. We couldn't get to the bottom of the issue initially, but Keyvan took it upon himself to do some research offline, even referring to a web forum for some support. When he called me back the next day, we went through the same motions and finally found a solution!! I appreciate the time and patience Keyvan provided me with this issue. It wasn't an emergency, but it did keep me from getting something very important to my job done. THANK YOU KEYVAN!!