I think I already submitted a report for this ticket but I just got another email for it so doing it again - These reports are fine. I am rating this ticket as 1 because client facing tickets and surveys for routine report delivery are only wasting precious resources on our side and filling our mailboxes with essentially junk mail - the emails have no value. Routine reports shouldn’t need multiple email communications to the client, and then multiple more email communications for surveys on the same tickets. This should be pretty simple - report delivery is pass/fail. The reports are either produced accurately and timely or they are not. Integris should be able to track this without burdening the client. It’s a little concerning Integris doesn’t seem to be able to do it. Also keep in mind, we have several reports auto-generated so this results in a lot of time-wasting emails in our inboxes. This also causes legitimate emails to get buried in the volume and then missed.

Jesse did a good job doing he could with this ticket given Microsoft's actions.

This very serious issue was resolved quickly and I was back up and operational in no time. The issue was realized and my account was locked, and the folks at Integris were able to identify the issue, make sure that my computer was safe and got me back on line quickly. Much appreciated!