11 Reviews
0 Helpful
Carla V
FNBC Bank
 Client Rating
Isaiah was friendly and extremely helpful,...
3/26/2025 2:37:08 PM
Isaiah was friendly and extremely helpful, thanks!
Integris Financial Institution Division
855-919-1866
940 Arroyo Street San Angelo Texas 76903
https://www.caltech.com/
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United States
131 Reviews
0 Helpful
Louis S
Texas National Bank
United States
131Reviews
0Helpful
 Client Rating
This ticket was opened on 2/5/2025 and it took a...
3/26/2025 2:42:23 PM
This ticket was opened on 2/5/2025 and it took a long time to resolve.
Integris Financial Institution Division
855-919-1866
940 Arroyo Street San Angelo Texas 76903
https://www.caltech.com/
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71 Reviews
0 Helpful
John B
Muenster State Bank
 Client Rating
Quick Score
3/26/2025 2:42:39 PM
Integris Financial Institution Division
855-919-1866
940 Arroyo Street San Angelo Texas 76903
https://www.caltech.com/
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3 Reviews
0 Helpful
Susan B
MapleMark Bank
 Client Rating
Quick Score
3/26/2025 3:36:34 PM
Integris Financial Institution Division
855-919-1866
940 Arroyo Street San Angelo Texas 76903
https://www.caltech.com/
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United States
10 Reviews
0 Helpful
Kit C
One World Bank
United States
10Reviews
0Helpful
 Client Rating
Nicke has the sense of urgency. He worked on it...
3/26/2025 3:50:56 PM
Nicke has the sense of urgency. He worked on it immediately. He identified the issue. He tried to solve the issue. He was not fear to figure out who to ask and what to do help to go further. Teamwork !!! Resolved !!! Appreciated!!! There is always room for improvement. :)
Integris Financial Institution Division
855-919-1866
940 Arroyo Street San Angelo Texas 76903
https://www.caltech.com/
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United States
114 Reviews
0 Helpful
caltickets _
Golden Belt Bank FSA
United States
114Reviews
0Helpful
 Client Rating
Quick Score
3/26/2025 4:37:45 PM
Integris Financial Institution Division
855-919-1866
940 Arroyo Street San Angelo Texas 76903
https://www.caltech.com/
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47 Reviews
0 Helpful
Integris A
Chickasaw Community Bank
 Client Rating
Quick Score
3/26/2025 4:41:24 PM
Integris Financial Institution Division
855-919-1866
940 Arroyo Street San Angelo Texas 76903
https://www.caltech.com/
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United States
50 Reviews
0 Helpful
Mike A
Golden Belt Bank FSA
United States
50Reviews
0Helpful
 Client Rating
My problem with this ticket is that we needed...
3/26/2025 4:46:01 PM
My problem with this ticket is that we needed these websites to work several months ago. Because are partnered with Integris and forced to use Umbrella, which Integris can't seem to support in a timely manner (several months to make these 2 websites allowed), our business is affected. Making matters worse is the lack of timely reporting or visibility into Umbrella, which caused several months of delay before we even realized it was Umbrella causing the problem. So several months to realize Umbrella was the cause of the problem and then several months after opening the ticket to even be able to access these sites again (receive mail). Additionally, it was apparently unauthorized changes at Integris that caused these sites to break, in which it appears change control procedures were not followed either. If there was a way to rate this ticket a negative 10 instead of a 1, that's where I would rate it.
Integris Financial Institution Division
855-919-1866
940 Arroyo Street San Angelo Texas 76903
https://www.caltech.com/
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Houston
4 Reviews
0 Helpful
Princessa B
Integrity Bank SSB
Houston
4Reviews
0Helpful
 Client Rating
Blas and the rest of IT Support who have helped...
3/26/2025 5:38:11 PM
Blas and the rest of IT Support who have helped me these past few days have been very friendly, kind, and patient.
Thank you!
Integris Financial Institution Division
855-919-1866
940 Arroyo Street San Angelo Texas 76903
https://www.caltech.com/
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3 Reviews
0 Helpful
Luis V
Lytle State Bank
 Client Rating
Quick Score
3/26/2025 5:48:16 PM
Integris Financial Institution Division
855-919-1866
940 Arroyo Street San Angelo Texas 76903
https://www.caltech.com/
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