When I called and asked for help concerning my copy and paste capabilities, after what seemed like about 30 minutes, I was told it was just a "glitch". It should work out on its own. I hung up and called OUR IT dept and in less than 3 minutes, Estella had the problem identified and corrected. I then received an email stating that Integris had fixed the problem and they were closing the ticket...INTEGRIS did NOT fix the problem, FNBHS fixed the problem AFTER I called and asked for help. I have been told to call INTEGRIS as my 1st line of defense and my 1st attempt, after v visit from Integris, was a fail.