I received tons of help from both Matt and Tony, both of which were extremely helpful and I was very happy with the service. One thing that did however perturb me is, Tony was working on my computer and said it would be about 1/2-1 hour. He said he would call me once he was done to let me know and give me an update. I kept checking on my computer, and saw him still working on items. When I came back shortly after my computer had gone to sleep. Me, not being a computer whiz, assumed he was still remote controlling my computer on his end, but since I had not touched the mouse on my end, it made sense that my computer went to sleep. Additionally, I was certain Tony was still working on my computer because he himself said he would give me a call and an update once he had finished. I had waited even more time, and after still not receiving a phone call or update from Tony, I had to call TLC to ask for an update myself. I was very frustrated when the front desk had informed me Tony had "gone to lunch a while ago" while I was left without an answer or a simple update.

You all are superheroes (and heroines of course)!!! We are constantly amazed with the care and concern shown by TCL. You treat us like you own our business and are personally vested in its efficient operation. And, (big And here!) you perform your work with courtesy and understanding. It's not just a job to all of you. Much, much gratitude!!!!

Timely and friendly, Thank you!