Alex was great at trying to assist me. Turns out the problem was Internal, however Alex did everything possible.

Kevin was very patient, and since the remote control of my desktop was not functioning properly he was very kind as he walked me through all the things he needed me to do on his behalf. Fully support a great rating for him and the services he provided. I think the only thing that I would recommend to make this a better experience overall would have been to contact me/respond to the email to set up a time for the call prior to calling. Since it often takes longer than 24 hours for TXSG to get back to us, and since I am in many many meetings on most days, it is occasionally frustrating (for both me and you, I am sure) to have to play a lot of phone tag to get connected because I was not immediately available whenever the tech decides to make first contact. In this instance I was in a meeting and could not take the call when Kevin first tried to contact me, but if I had an idea of when he would have been reaching out I could have made myself available. So perhaps feedback, in general, is to coordinate a time to connect in advance to make sure the person needing the assistance is available, and then, of course, to honor that time and actually make the contact at the pre-agreed time frame. Thanks

Thanks for your help as always. We have a few internal apps that require internal-only support but thanks for the effort.

super helpful and easy for a person that is not good with computers. THANK YOU !

Mr. Washington was very professional and understanding of my issue. He provide quick and positive results on solving my problem. I highly recommend Mr. Washington and Texas Systems Group for your IT needs.

Thank you for resolving this problem. He was very helpful and showed me what to look for. You guys always do a great job in assisting when we need you. Thanks

Bobby was very helpful. Most all the time, anyone I speak with at TXSG is helpful and courteous. Appreciate the help!

Thank you for all your help!!

Really helpful!

Service is always above expectations!