Thank you for the work completed on this task. Rob successfully applied the remediation patches and removed several inactive machines from Automate. Your effort in keeping systems clean and up to date is appreciated. As a reminder, please use the Server Maintenance Windows guide in ITGlue and notify Alex or me when the changes will be made when you have a date in mind. Direct outreach to schedule maintenance is not preferred, though the diligence in confirming is appreciated.

This ticket was handled effectively, with clear communication and strong follow-through. The request outlined an important and potentially impactful change, and the response was prompt and thorough. Jordan quickly created documentation in ITGlue, added highly visible quicknotes to emphasize the change, and proactively communicated with a broad group to ensure awareness. These steps helped reduce confusion and supported a smooth transition for the team. Keeping the ticket open for several days to monitor for any issues demonstrated good foresight and ownership. Closing the ticket after confirming there were no reported problems reflects attention to detail and accountability. Overall, this was a well-executed effort with proactive communication, solid documentation, and thoughtful follow-up.

Thank you David! I really appreciate you for following up on this and getting this server decommissioned completely.