I would rate a 10++ if able. Alex as always was professional and patient as we worked through first trying to identify the problem to working with Verizon's online support. Having Alex on the phone despite the late hour, worked with Verizon not only pinpointed the problem but expediated. getting service to the office. Alex is always professional, and he is able to clearly walk users though steps regardless of their technical ability or complexity of the problem. Alex works with you to troubleshoot and resolve the problem efficiently, calmly. His exemplary customer service helps set Imagis apart from other IT providers.