Ticket was handled timely and satisfactory!

Super fast fix and made it look so easy. Thank you :)

Great communication.

Once again, the spam filtering product that Integris has implemented has caused issues with our operations due to high amounts of false positives and the need for Integris to release them. Generally, the technicians do fine but this product in its current configuration has way too many false positives that hinder our business. Additionally, we should not be burdened with the large amount of surveys these produce. Tickets on spam requests should be pass/fail – they are either evaluated and released within SLA or they are not. Integris should be tracking this – not relying on user surveys and further burdening us.

Took months to get an answer that is unacceptable and completely inaccurate. These reports are flat inaccurate, which does not make us feel too confident in relying on this product as our SIEM. This problem is not with Excel and putting the blame on Excel makes it sound like Integris and/or Adlumin are not capable of handling the necessary tasks. We had to find our own workaround within Adlumin to even get the necessary data. Adlumin continues to throw up red flags that make one question it's legitimacy.