Bothe work great now

JP was very efficient in solving the issue. Thank you very much!

Obviously there were some issues with our Jonas update. I logged the ticket Tuesday afternoon to schedule the Jonas update. I had initially hoped for a Friday 7 am update but I didn't hear back by Thursday morning so I called. I realize by Thursday noon, when this was scheduled, this wasn't much notice but had the ticket been looked at sooner, you would have had more time to schedule somebody. I could have called the ticket in but felt that typically it doesn't take two days to hear back from you on an emailed ticket. An update that typically takes one hour, took over two this time because it had to be ran through twice. Matt says there were some missing instructions. As a result he choose no as the default when he should have chose yes. He did say he would update the instructions on file. Matt did his best but I would have thought by now, three years into Jonas, all the instructions would already be on file. I also find it interesting that when I tried to pick #4 from the email, this survey wouldn't open. I had to choose 6 for it to open, then change the number back to 4. Not sure how the results come across to you in the end, but #4 is what I wanted to submit with this ticket.