Kyle is very helpful and makes the issue of experiencing system issues a good one he keeps you joking and smiling

Nicco is amazing. You knew that.

There was so much to this service ticket that it's difficult to rate the service provided. Everyone tried very hard to serve us. Some were more successful in achieving results than others. I think our only complaint was communication or lack thereof. In the beginning things were being handled but as time went on and KME staff ran into problems or couldn't solve something it seemed it was just dropped until I followed up via email and phone call and someone else picked up the same issue and tried to solve. This happened at least 3 or 4 times.

Aiko was great with handling my issue!

The service was first class. Somebody called me back with 30 min but I couldnt respond. When I called back someone else was available, picked up the problem and fixed it all in the call and within 10 of the start of the call.