Always Super Fantastic!! Adam puts up with a lot from me and never makes me feel bad!!

Nate is friendly and helpful, but the responsiveness to a hot ticket was unsatisfactory. After waiting 3 hours of not being able to generate reports in Syteline and not receiving a call about my ticket, I resorted to calling Integris directly. Upon calling I reached the after hours call in line even thought it was 1:00. She relayed my message to Nate who then was able to call at 1:40. By that time the system had corrected itself and was working again. He stated that previous tickets for the same issue had also resolved themselves due to waiting out the issue so there was not a documented fix for this issue. It is disappointing that an employee is unable to utilize the system for nearly half a day without a response from IT.

Alex was very helpful and as of right now my computer is working really well!

Alex was really helpful and got my computer fixed. Also, it didn't take very long at all!