United States
3 Reviews
0 Helpful
Ryan B
Integris
United States
3Reviews
0Helpful
 Client Rating
Quick Score
4/11/2025 3:39:40 PM
Integris Financial Institution Division
855-919-1866
940 Arroyo Street San Angelo Texas 76903
https://www.caltech.com/
|
|
|
United States
32 Reviews
0 Helpful
Stefani H
Boettcher Foundation
United States
32Reviews
0Helpful
 Client Rating
Mohamed was great to work with in getting this...
4/11/2025 3:50:46 PM
Mohamed was great to work with in getting this ticket resolved. One note is that Boettcher operates in Mountain Time and Mohamed called a few times before or at 8 am when no one was available.
I took 3 points off this ticket because I opened the ticket on 2/6/2025 and it was only picked up on 2/19/2025, 9 business days later. I appreciate Matt escalating this issue to the security team.
Integris Financial Institution Division
855-919-1866
940 Arroyo Street San Angelo Texas 76903
https://www.caltech.com/
|
|
|
United States
32 Reviews
0 Helpful
Stefani H
Boettcher Foundation
United States
32Reviews
0Helpful
 Client Rating
This case went really well. Glad we were able to...
4/11/2025 3:59:51 PM
This case went really well. Glad we were able to transition away from PhishNotify. Another case has been opened about the reported phishing emails not appearing as reported in the new system. One note, Boettcher operates in Mountain Time (MT) and Mohamed called a few times at or before 8 am MT when no one was available. It is much easier to get a hold of someone at the Boettcher Foundation in the morning if you call at 8:30 am or later.
Integris Financial Institution Division
855-919-1866
940 Arroyo Street San Angelo Texas 76903
https://www.caltech.com/
|
|
|
35 Reviews
0 Helpful
Amanda O
Frontier Bank of Texas
 Client Rating
Quick Score
4/11/2025 4:13:50 PM
Integris Financial Institution Division
855-919-1866
940 Arroyo Street San Angelo Texas 76903
https://www.caltech.com/
|
|
|
United States
62 Reviews
0 Helpful
caltickets _
Golden Belt Bank FSA
United States
62Reviews
0Helpful
 Client Rating
more delays for important and totally legitimate...
4/11/2025 4:24:58 PM
more delays for important and totally legitimate self-sent emails.
Integris Financial Institution Division
855-919-1866
940 Arroyo Street San Angelo Texas 76903
https://www.caltech.com/
|
|
|
United States
62 Reviews
0 Helpful
caltickets _
Golden Belt Bank FSA
United States
62Reviews
0Helpful
 Client Rating
More delays for completely legitimate and...
4/11/2025 4:26:39 PM
More delays for completely legitimate and important emails - this time sent by our own equipment.
Integris Financial Institution Division
855-919-1866
940 Arroyo Street San Angelo Texas 76903
https://www.caltech.com/
|
|
|
United States
30 Reviews
0 Helpful
Mike A
Golden Belt Bank FSA
United States
30Reviews
0Helpful
 Client Rating
More delays for completely legitimate and...
4/11/2025 4:28:18 PM
More delays for completely legitimate and important emails - this time sent by our own equipment.
Integris Financial Institution Division
855-919-1866
940 Arroyo Street San Angelo Texas 76903
https://www.caltech.com/
|
|
|
United States
First-Lockhart National Bank
113 Reviews
0 Helpful
Brihanna W
First-Lockhart National Bank
United States
113Reviews
0Helpful
 Client Rating
Great response time.
4/11/2025 4:31:51 PM
Integris Financial Institution Division
855-919-1866
940 Arroyo Street San Angelo Texas 76903
https://www.caltech.com/
|
|
|
4 Reviews
0 Helpful
Lance B
Harmony Bank
 Client Rating
Quick Score
4/11/2025 4:38:15 PM
Integris Financial Institution Division
855-919-1866
940 Arroyo Street San Angelo Texas 76903
https://www.caltech.com/
|
|
|
United States
21 Reviews
0 Helpful
Douglas V
Integris
United States
21Reviews
0Helpful
 Client Rating
Quick Score
4/11/2025 5:00:50 PM
Integris Financial Institution Division
855-919-1866
940 Arroyo Street San Angelo Texas 76903
https://www.caltech.com/
|
|
|
|