Cameron was great! Unfortunately, he did not receive the info for the ticket until late in the day. I originally called Versa Trust at 8:34A and was advised someone would call me right back. I never received a call or notice of a ticket being set up. I called back at 11:15A and they were not aware I had not been called back yet; I do not think they were even aware I had a problem. After being put hold, I was advised I would be called back right away that a tech was just closing a ticket and would call me ASAP. No call was received, I was finally able to research and correct on my own. I had been out on vacation and had several days of email to catch up on and had to get things figured out. I received a call from Cameron at 4:24P and advised him I was good and corrected on my own. Since I had him on the phone, I asked how to remove/disable Nextiva as I have to go through 4 extra prompts to get rid of Nextiva multiple times a day and that I did not, nor ever have used Nextiva. Cameron accessed my computer and advised he had disabled Nextiva. Unfortunately, Nextiva still launches everyday and I continue to just exit out of the 4 prompts.