they followed up thoroughly. i feel good to ask help. appreciated! there is always room for improvement. :)

I cannot login to see the ticket. It says No Account Setup when I click on My 365 account to login. When I click the email button, I never receive an email to login

I’m assuming these reports are fine. I am rating this ticket as 1 because client facing tickets and surveys for routine report delivery are only wasting precious resources on our side and filling our mailboxes with essentially junk mail - the emails have no value. Routine reports shouldn’t need multiple email communications to the client, and then multiple more email communications for surveys on the same tickets. This should be pretty simple - report delivery is pass/fail. The reports are either produced accurately and timely or they are not. Integris should be able to track this without burdening the client. It’s a little concerning Integris doesn’t seem to be able to do it. Also keep in mind, we have several reports auto-generated so this results in a lot of time-wasting emails in our inboxes. This also causes legitimate emails to get buried in the volume and then missed.

Service was great once I elevated the urgency of the request. If we need VPN access, I would consider that an urgent request (not priority 3) for whatever day it was requested.

Responsive and seemed very knowledgeable. No issues of reoccurrence.

Evan was great to work with. He reached out for clarification as needed and was overall thorough with the execution of the deployment request.