I’m assuming these reports are fine. I am rating this ticket as 1 because client facing tickets and surveys for routine report delivery are only wasting precious resources on our side and filling our mailboxes with essentially junk mail - the emails have no value. Routine reports shouldn’t need multiple email communications to the client, and then multiple more email communications for surveys on the same tickets. This should be pretty simple - report delivery is pass/fail. The reports are either produced accurately and timely or they are not. Integris should be able to track this without burdening the client. It’s a little concerning Integris doesn’t seem to be able to do it. Also keep in mind, we have several reports auto-generated so this results in a lot of time-wasting emails in our inboxes. This also causes legitimate emails to get buried in the volume and then missed.

Jordan was awesome. Great conversation while we waited for my computer to update.

Request was handled promptly!