This is the second year Nelson has helped us with the accounting software upgrade and it has been a wonderful experience in both times. He did research about the SAGE 50 accounting and the process went very smoothly. Last year I did it before asking for assistance and I made a mess that he kindly had to clear and do the right way. This year I called him in advance and he was able to guide myself and the Finance Coordinator by phone to follow all the right steps and complete the upgrade with no errors. I am so thankful for his professional support and for the entire Bulletproof team that has been nothing but amazing. Thank you all. Virginia

It seems the problem corrected itself. I don't know if any of the troubleshooting efforts had any effect. Nelson did spot a configuration anomaly with my installation. Almost a year ago I was testing if Ardis would run on EMWDC01. I discovered it does. However, I forgot to set my workstation back to pointing to PRIMARYSERVER.

Nelson was able to activate the firewall with disrupting the user. The only thing that would have made this ticket better is if it was determined how the firewall got turned off in the first place. That may help prevent it from happening in the future.

Justin was exceptional as always