Josh was determined to solve the issue and stayed with the problem until it was resolved. Much thanks.

Thanks Ben for looking into this.

Thanks you guys for investigating this and looking for the recovery key.

I had the pleasure of working with Joe from Xterra IT, and he was excellent to work with. He was very knowledgeable and quickly identified the issues I was experiencing. Joe took the time to explain everything clearly in a way that was easy to understand, which I really appreciated. He was also very responsive and patient, making the process smooth and stress-free. Overall, Joe went above and beyond to make sure the problem was resolved and that I was comfortable with the solution. I highly recommend him for anyone needing IT support he’s professional, skilled, and easy to work with.

He is wonderfully patient and quickly helped me understand the issue.