The offboarding process we just went through was as disappointing as the last 2 years with Integris. Lack of transparency, lack of support, lack of urgency, and a stubborn refusal to listen to your client all culminated in our need to move away after several years with Network People/Integris. The real disappointment is that I am 100% certain that nobody at Integris cares at all about what we have to say, and this is nothing but a waste of my time. I assume that (at best) someone will say "we need to do better next time" at a staff meeting, while also referring to the "fact" that we (the customer- who paid over $400,000 to your company over the years) are actually at fault, and there's "nothing that could be done" to save the account... because that's what we were in the end- just an account.