Mohamed responded very quickly and did an excellent job. Thank you!

Donald was able to fix the issue in just a few minutes and ran a scan to make sure all was working well. He provided his direct number in case I needed to call him back with the same issue and he followed up the very next day with a personal call and email. Bravo!

Fantastic response with clear, concise resolution. Thank you, as always!

This ticket was not just about missing firewall logs as the title states, it also includes reporting to Adlumin, IDS, IPS, SOAR, etc. We are supposed to be getting 24x7x365 firewall monitoring, IDS, IPS, etc,, in addtion to firewall log retention. This is the 2nd time in the last month we got none of that for days. This time it was nearly 2 full days. Integris seems completely unable to deliver this service 24x7x365. I understand problems can happen and there can be blips in coverage maybe in very rare instances, but days at a time, multiple times, does not meet any SLA I have ever seen for 24x7x365 services. Whether doing this in-house or using other vendors, we have never seen failure of this magnitude for such important services once, let alone multiple times. This is jeopardizing not only our security but our compliance with laws and regulations.