Communicated as scheduled/expected. Reached out promptly and according to email notes when wasn't available for initial meeting time. 10 stars!!

Thank you Pat and Xterra for helping with RMM and the upcoming Adobe project. Excellent work with quick turnaround. You could have justificably been bitchy about this task, but you haven't been. I have been grateful.

Thanks for dealing with this on very short notice. Tricky dealing with these "here today-gone later today" type departures, but this went well.

Excellent job with this onboarding. HR and Sagar (which almost rhymes) are all happy. Good work with documentation as well.

Thank you for looking into this and getting back to me so quickly. MS's status pages didn't say the auth issue was on their side but it was. MS--we don't care, we don't have to care? Anyway the Pisces VIPs during this outage were (in the words of my step daughter) "Flipping their shit" because their iPads were throwing up exchange auth errors. I could confidently tell them sorry dudes, it's on MS's side, we will keep you posted. Having an MSP who can query lots of clients quikcly, as Jon did, made it much easier to get good data about these kind of outages. I am grateful, this outage could have been a lot more stressful.

no wasted time. he was friendly and patient. thank you!