United States
170 Reviews
0 Helpful
Whitnie V
Centera Bank
United States
170Reviews
0Helpful
 Client Rating
Quick Score
3/28/2025 5:30:30 PM
Integris Financial Institution Division
855-919-1866
940 Arroyo Street San Angelo Texas 76903
https://www.caltech.com/
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United States
170 Reviews
0 Helpful
Whitnie V
Centera Bank
United States
170Reviews
0Helpful
 Client Rating
Quick Score
3/28/2025 5:30:38 PM
Integris Financial Institution Division
855-919-1866
940 Arroyo Street San Angelo Texas 76903
https://www.caltech.com/
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United States
27 Reviews
0 Helpful
Mike A
Golden Belt Bank FSA
United States
27Reviews
0Helpful
 Client Rating
Change control policies/procedures that were...
3/28/2025 6:32:36 PM
Change control policies/procedures that were communicated to us and our auditors/examiners were not followed. Policy violations in our policies can be grounds for termination so this is taken very seriously by our side.
Integris Financial Institution Division
855-919-1866
940 Arroyo Street San Angelo Texas 76903
https://www.caltech.com/
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United States
44 Reviews
0 Helpful
caltickets _
Golden Belt Bank FSA
United States
44Reviews
0Helpful
 Client Rating
These reports are fine. I am rating this ticket...
3/28/2025 6:58:56 PM
These reports are fine. I am rating this ticket as 1 because client facing tickets and surveys for routine report delivery are only wasting precious resources on our side and filling our mailboxes with essentially junk mail - the emails have no value. Routine reports shouldn’t need multiple email communications to the client, and then multiple more email communications for surveys on the same tickets. This should be pretty simple - report delivery is pass/fail. The reports are either produced accurately and timely or they are not. Integris should be able to track this without burdening the client. It’s a little concerning Integris doesn’t seem to be able to do it. Also keep in mind, we have several reports auto-generated so this results in a lot of time-wasting emails in our inboxes. This also causes legitimate emails to get buried in the volume and then missed.
Integris Financial Institution Division
855-919-1866
940 Arroyo Street San Angelo Texas 76903
https://www.caltech.com/
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United States
44 Reviews
0 Helpful
caltickets _
Golden Belt Bank FSA
United States
44Reviews
0Helpful
 Client Rating
I think I already submitted a report for this...
3/28/2025 8:36:33 PM
I think I already submitted a report for this ticket but I just got another email for it so doing it again - These reports are fine. I am rating this ticket as 1 because client facing tickets and surveys for routine report delivery are only wasting precious resources on our side and filling our mailboxes with essentially junk mail - the emails have no value. Routine reports shouldn’t need multiple email communications to the client, and then multiple more email communications for surveys on the same tickets. This should be pretty simple - report delivery is pass/fail. The reports are either produced accurately and timely or they are not. Integris should be able to track this without burdening the client. It’s a little concerning Integris doesn’t seem to be able to do it. Also keep in mind, we have several reports auto-generated so this results in a lot of time-wasting emails in our inboxes. This also causes legitimate emails to get buried in the volume and then missed.
Integris Financial Institution Division
855-919-1866
940 Arroyo Street San Angelo Texas 76903
https://www.caltech.com/
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35 Reviews
0 Helpful
Amanda O
Frontier Bank of Texas
 Client Rating
Quick Score
3/28/2025 8:39:32 PM
Integris Financial Institution Division
855-919-1866
940 Arroyo Street San Angelo Texas 76903
https://www.caltech.com/
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35 Reviews
0 Helpful
Amanda O
Frontier Bank of Texas
 Client Rating
Quick Score
3/28/2025 8:40:02 PM
Integris Financial Institution Division
855-919-1866
940 Arroyo Street San Angelo Texas 76903
https://www.caltech.com/
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35 Reviews
0 Helpful
Amanda O
Frontier Bank of Texas
 Client Rating
Quick Score
3/28/2025 8:40:05 PM
Integris Financial Institution Division
855-919-1866
940 Arroyo Street San Angelo Texas 76903
https://www.caltech.com/
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United States
27 Reviews
0 Helpful
Mike A
Golden Belt Bank FSA
United States
27Reviews
0Helpful
 Client Rating
Jesse did a good job doing he could with this...
3/28/2025 8:55:13 PM
Jesse did a good job doing he could with this ticket given Microsoft's actions.
Integris Financial Institution Division
855-919-1866
940 Arroyo Street San Angelo Texas 76903
https://www.caltech.com/
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7 Reviews
0 Helpful
Shena W
Frontier Bank of Texas
 Client Rating
Quick Score
3/29/2025 3:11:21 PM
Integris Financial Institution Division
855-919-1866
940 Arroyo Street San Angelo Texas 76903
https://www.caltech.com/
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