Cesar Menchaca did an excellent job in resolving the issue just before the start of a teleconference call.

Always a pleasure working with y'all! 10/10 service.

These reports are fine. I am rating the ticket as 1 because client facing tickets and surveys for routine report delivery are only wasting precious resources on our side and filling our mailboxes with essentially junk mail - the emails have no value. Routine reports shouldn't need multiple email communications to the client, and then multiple more email communications for surveys for the same tickets. This should be pretty simple. Reports are pass/fail. They're either produced accurately and on-time, or they're not. Integris should be able to track this without burdening the client. It's a little concerning Integris doesn't seem to be able to do it. Keep in mind, we have several reports auto-generated so this results in a lot of time-wasting emails in our inbox. This also causes legitimate emails to get buried in the volume and then missed. I have provided this feedback to Gil and others but have not heard back so I will start reflecting it in the surveys (unfortunately now wasting more time for each one) but hopefully promoting someone to deal with the issue.

Timely response and great communication. Thanks!

Haley was super helpful with this issue. She followed up when she said she would and chased multiple leads to try to find a solution. I appreciate all she did to get my computer running more smoothly again.