Regardless of the size of your business, or the number of servers you have, if you have a network you need all the same things that a large business needs. Internet connectivity, firewalls, server(s), software licenses, switches, cabling, virus protection, spam protection, backups, patch management, desktop support, and the list goes on.
Even a small business with a single server has all of the technical concerns of a large business. In today’s IT world, the major difference in the IT environment between a large business and that of a small or medium business is not the technology in use. The major difference is in risk assessment, available budget, and affording technical expertise. Downtime is just too costly, negatively affecting productivity, profitability, and customer relations.
As a Microsoft Small Business Specialist, we are experienced with the risk assessment and budget concerns of the business owner.
Vintage IT Services offers unique levels of partnership, precisely what you’d expect from a recognized managed IT services provider that is one of the largest IT services firms in Austin.
- Proactive support at a fixed monthly cost
- Emergency on site and remote support
- Remote resolution of issues more than 90% of the time
- Dedicated account managers
- Support for your existing IT department
- Help Desk services
- Monitoring services
- Ticket tracking, monitoring and reporting
Even a small problem with any one part of your network can adversely affect all computers and servers and bring your business to a virtual halt. As your IT partner you can count on us to diligently monitor your network and often discover and resolve problems before you were even aware there was one. Our vigilance allows us to react and quickly fix problems so you can continue your work without missing a beat.
VintageCare Break/Fix allows a client to obtain support on an as-needed basis. Server Monitoring and Desktop Maintenance includes the ability of the help desk to have a remote connection to the client’s network. We advise you of any warnings, outages or errors. This remote connection allows for service to occur quickly and easily.
- Server Monitoring consists of installing our monitoring agent on the server(s) and then notifying the client when there is a warning, error, or outage. Vintage will inform client of the issue and get permission to fix it on a “time and materials” basis.
- Client Desktop Maintenance includes running scripts to improve performance and to reduce the probability of failures.
- Additional services include anti-virus, off-site disk changes and vaulting, and remote backups.
VintageCare Plus includes all services of VintageCare Break/Fix, plus proactive maintenance on each server. With addition of proactive maintenance, this is a less expensive labor rate. Includes the ability of the help desk to have a remote connection to the client’s network.
Additional services include:
- Each server will have a Server Maintenance Checklist completed monthly, as well as
- Microsoft patches reviewed and applied as appropriate.
- Test restores of your backups to verify that they are recoverable upon emergency.
- Desktop Maintenance
- Proactive Server Maintenance
- Additional services include anti-virus, off-site disk changes and vaulting, and remote backups.
VintageCare Unlimited Network Maintenance includes all services of VintageCarePlus, along with unlimited remote and onsite Network Maintenance, and Server Maintenance.
- Server maintenance checklists are completed twice per month, per server.
- Client options include:
- Desktop Maintenance,
- Unlimited End-User Remote Help Desk
- Mobile Device Support
