Opened a ticket first thing Friday morning, received one call from Jeffrey who said he would escalate the ticket and call me back. Didn't get a return call until Monday morning. Luckily we fixed it friday afternoon.

The issue was taken care of well. I really wish it would be resolved for good, so that I don't have to keep calling back and opening tickets.

The ticket says the issue was resolved but I have not been contacted and I have no information that I will not have issues receiving email from this company again? Was something done so that we will receive emails from Ricca going forward?

I called Arnet at 8:07 a.m. to report that I was unable to connect to Gateway/EasyNet. Other staff were not reporting concerns, therefore it was not a WiFi/facility problem. I was informed that a "high priority" ticket would be placed because I had no access or ability at that time to utilize the electronic medical record and to document on incoming clients. The next communication that I received was a phone call at 10:06 a.m. approximately 2hrs after my initial call was placed and a "high-priority" ticket was supposedly initiated. I find this frustrating and unacceptable. I resolved the issue on my own through trial and error until I was able to connect to EasyNet, and thus perform the necessary job functions and documentation required to support my clients.

Response time was slow and not appropriate to the requested repair. I had asked for access to be restored to a calendar (that I had already had for several months) and was told that it would cost more money. When I asked why, I received no response. I was able to fix the issue with the help of my co-worker.

Alan was great. I rated a 3 because it took an hour and a half to resolve the issue of me not being able to log into Easy Net. This is very frustrating on my end as I cannot work effectively w/o EasyNet.

The poor overall rating is because it took 6 hours before my ticket was addressed. It was apparently a simple correction.

The update menu needs to be checked after running the update to make sure all of the updates downloaded. That didn't happen because there were error messages still listed there.

It took a week to receive a very important email. This tells me what new projects are available. My competition got it a week ahead of me, applied for and and got most of them. Lost about $60k in billings!

2 of the 4 individuals that I asked to have removed are still listed on the Internal group. Aimee Rogers and Ashley Fisher.