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Computer / Tech Services, Cloud Service Provider
445 Hutchinson Ave, Suite 575 Columbus, Ohio 43235 United States
P: (614) 824-6400 sales (614) 824-6600 service   Website:  Click Here

About Us

We use innovative technology solutions to help our clients succeed. We have been in business since 2008, providing world class technical support and proven best practices for managing IT networks, security, compliance and disaster recovery for Ohio based businesses.

Arnet Technologies, Inc. has 1283 Reviews

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  Client Rating
we had some confusion and team member snagged...

4/4/2022 3:22:09 PM
we had some confusion and team member snagged that wasn't the team member ticket had been created for; weren't able to view the switch/outlet but will follow up if it happens again. Thanks!
  Client Rating
Called in at 8:05 to get password reset. Was...

12/6/2021 3:53:09 AM
Called in at 8:05 to get password reset. Was told guys were just signing in but would get back to me before my 8:30 meeting. It didn't happen. So disappinting especially since we took 30 minutes discussing the same problem and was told it would be corrected. It was not. Did get a call from Chris, but it was too late for the meeting.
  Client Rating
i called June 1st in the early morning and...

6/2/2021 6:48:27 PM
i called June 1st in the early morning and never go a call back until the next day on June 2nd. I had no access to a software and had to reroute work to others or use their computer because it clearly was no a priority ticket on your end,
  Client Rating
Opened ticket on Wednesday to set up new pc....

6/23/2020 11:34:26 AM
Opened ticket on Wednesday to set up new pc. Initial response time was 2 hours. That's fine. Ran into a problem and escalated the ticket. Needed admin rights because I couldn't download or install programs. Didn't get a response until Friday morning when I called back. Had three technicians looking into it and still didn't get it fixed. Told Alan to have Ryan call me because Ryan knows our system. Didn't hear back from Ryan until Monday. I think your response times on escalated tickets should be better.
  Client Rating
The issue was not fixed and both Chris and...

1/17/2020 3:44:15 PM
The issue was not fixed and both Chris and Dorian felt that what I was requesting was already available to all employees. I have send additional details and backup to show them that this is still not working.
  Client Rating
Ryan Has always been good at getting back to us...

11/14/2019 4:17:22 PM
Ryan Has always been good at getting back to us on status updates and we like Ryan, But: I was out and my understanding is that we had slow response times and had to call for updates on the status.
  Client Rating
Encountered issues getting email setup, I don't...

10/10/2019 4:07:01 PM
Encountered issues getting email setup, I don't suspect that was the fault of Arnett but was frustrating on my end with the new user.
  Client Rating
Dorian was great. Myeisha seems new and it...

11/8/2023 3:30:57 PM
Dorian was great. Myeisha seems new and it appeared that he really didn't listen or convey what I told him unless there was more information sent to Dorian than what was on service ticket update.
  Client Rating
I'm covering for someone that is out on vacation...

10/3/2023 11:38:48 AM
I'm covering for someone that is out on vacation period she received an e-mail that I forwarded on to my computer. It had an attachment, I opened it. I grew suspect and sent it in to you folks to see if it was a scam, indeed it was. I asked if my computer was in danger of being compromised. Ryan did not understand the question, so I rephrased it and replied. I did not receive a reply back and I still don't know if I need to be concerned about the security of my computer. Could somebody please call me?
  Client Rating
Service was incomplete as server access was not...

7/14/2023 10:45:24 PM
Service was incomplete as server access was not loaded onto the new workstation
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