Seemed like a pretty simple issue and I sent the email from my spam in the very first eMail to Arnet. The consutant kept asking me to send and I kept telling him It was in the email. Maybe miscommunication, but take time to review what is sent

Never did get to speak with someone as it's constant phone tag anymore and my DUO was just turned back on. Thankfully I was able to log-in.

Greetings - The rating itself was not a reflection on Dorian himself as I have always found Dorian to be polite & top drawer. Rather, it was frustrating to get to the office at 6:45am this morning to prepare for morning meetings & find out the printer was offline & therefore I could not print my handouts for my am meetings. I was most concerned about my 9am meeting, so I call promptly at 8am to get his fixed & because of the 9am meeting expressed urgency. I was told a tech would call me back in a few minutes. At about 8:45am I called back to see where things stood & finally was transferred to Dorian at after 8:50am - I had to go to my meeting without handouts. I know everything single thing can't/won't be fixed that fast, but I expected exactly what I was told to expect that someone would be back to me in a few minutes & hoped it would be a quick reset. Thanks for listening & blessings!

Not really sure what you did...no communication! All I know was our email was down for a day and a half. Are we converted to Office 365 yet???

We experienced a long delay in having our printer issue addressed and our work productivity was greatly impacted. As is usually the case Dorian performed as expected.

The only disappointing thing was the fact that my computer was down Friday and I thought you were sending someone out to fix the issue on Friday afternoon. This was ideal for me as I was leaving work at noon and would not be returning until Tuesday morning at which time I realized that the issue was not resolved. When Chris came in Tuesday he quickly resolved the issue, however, it still left me a little behind

I had an appointment scheduled for Friday Nov. 8, but Chris missed the appointment, which is totally fine! The issue I had was that no one from the company emailed me to let me know he wouldn't be able to make it, or ask me about rescheduling the appointment. I had to reach out end of day Monday Nov. 11 because I still hadn't heard anything about the missed appointment. Otherwise, Chris did a great job and I appreciate him fixing my computer!

I don't even know what you did!

The problem ended up getting solved. But, I had no network access for a full day. Arnett didn't respond in a timely fashion.

A service provided by your company simply stopped working. Took way to long to provide the obvious fix