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Computer / Tech Services, Software Development
1117 Perimeter Center W Atlanta, Georgia 30328 United States
P: 678.323.1300   Website: Click Here

About Us

Welcome to RapidFire Tools.

"RapidFire Tools develops innovative and powerful, award-winning IT software tools for service providers, resellers, and MSPs. We make products with clear value propositions that help IT service providers uncover new business, expand their practice areas, and run their operations more successfully."

"We understand the challenges and opportunities you face because when we started out in 1997, we began as a managed services provider. Since then we've evolved into a software development company, committed to making it our business to be a part of your success. By keeping our technology simple and creating products that actually make you money, we now have more than 2,000 customers worldwide."

"As much as we enjoy creating new tools to help you run your business better, we’re also committed to providing exceptional product support. Although we design our solutions to be simple to install, configure and use, we understand that when you need help, we need to be there for you. That’s why our highly-skilled technical team is not only dedicated to providing a quick response but in a recent survey of our customer base, 93% ranked our support as excellent. Unlike other software vendors, our support is always free and always will be."

Michael Mittel, President &CEO

RapidFire Tools is the right choice for your business.

Our goal is to provide you with access to uniquely innovative products that help grow your IT services business.

Our Network Detective solution is the de facto industry standard when it comes to tools used to generate IT assessments. Simple to use, it’s been designed to allow even a non-technical resource to automatically produce a set of network assessment reports that will help you close new business and generate new project work. The Security Assessment module for Network Detective is like a service in a box that can be used to create a new revenue-generating, security practice without the need to have a certified security engineer on staff.

Our Email2Ticket solution automatically parses emails from your standard email boxes can turn the emails into service tickets in your favorite service desk or PSA solution. A powerful rules engine allows you a myriad of options on how to handle and process support requests coming in via email. Although powerful, email2Ticket is simple to set-up and configure. You will be surprised at how much more effective your support team will be with this incredible tool.

Our tools are used by thousands of tech support persons every day. You can trust our solutions and we work hard to continually make them even better. We make it a point to listen carefully to our customers. You might be interested to know that most feature development enhancements and improvements come directly from suggestions submitted by our customers—in all likelihood companies just like yours. We look forward to your involvement and opportunity to get to know you better.

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