Mission

With Air France, KLM is at the forefront of the European airline industry. Offering reliability and a healthy dose of Dutch pragmatism, 32,000 KLM employees work to provide innovative products for our customers and a safe, efficient, service-oriented operation with a proactive focus on sustainability. KLM strives to achieve profitable growth that contributes to both its own corporate aims and to economic and social development.

KLM works to create sustainable growth at Schiphol, to gain access to any market that will increase the quality its network and to maintain a level playing field for all industry players. It also works to ensure a balance between the company’s interests and those of the people living and working close to the airport.

Vision

KLM wants to be at the front of the industry by being smarter than the rest. By merging with Air France KLM has come to occupy a leading position in the international airline industry. KLM wants to be the customers’ first choice, to be an attractive employer for its staff and, a company that grows profitably for its shareholders. With smart partnerships and pioneering new destinations, KLM offers global access through its extensive network. By responding to market opportunities and technological developments, KLM offers customers a contemporary product.

Customer focus

Both the modern traveller and freight companies require as much flexibility as possible and a wide range of choices. The strong transfer product offered by KLM at Schiphol airport is the foundation of a high-quality network of direct European and intercontinental connections for passengers and cargo. KLM’s customer-oriented service is evidence of its pragmatic and entrepreneurial Dutch spirit.  KLM focuses on the individual behind the customer, because KLM understands that every customer is different.  

Employer KLM

In the KLM Group there are 32,000 people making a difference. Availability is central to our personnel policy. KLM wants its employees be healthy and to enjoy working as long as possible for the group. This is why we pay attention to their health and development. There are fitness centres in departments where heavy work is carried out and healthy eating is the main concern of the staff restaurants. Staff are also encouraged to expand their skills and experience through training and changing jobs from time to time.

Rapid changes in technology and customer markets demand that KLM is able to adapt its organisation flexibly. This flexibility is also expected of individual employees.

Corporate Social Responsibility

KLM has taken the initiative for Corporate Social Responsibility (CSR) in the airline sector. CSR is more than just a label for KLM. KLM and Air France together want to set the standard for an integrated approach in the airline sector. The CSR policy is directed at customers, employees and society. By signing the United Nation’s Global Compact, KLM has contributed to the UN Millennium Development Goals. In 2013, AIR FRANCE KLM was placed top of the Dow Jones Sustainability Indexes sector Airlines for the ninth consecutive year. AIR FRANCE KLM is also sector leader in the umbrella category Transport.

Subsidiaries transavia.com and Martinair KLM subsidiary operates European scheduled and charter services in the ‘low cost, low fare’ market. Martinair is a cargo operator and, until the end of 2011, also a passenger operator in the international leisure market. KLM, transavia.com and Martinair supplement and strengthen each other in important areas.

AIR FRANCE KLM Group KLM works closely with Air France within the AIR FRANCE KLM Group, which came into existence through the 2004 merger. The AIR FRANCE KLM  Group is Europe’s leading airline group and sets the standards for quality, innovation and sustainability.