About Zagros Shoes
Zagros Shoes guarantees the delivery of orders within 48 hours following the purchase, for residents of the cities of Gatineau and Ottawa. Zagros Shoes assumes the delivery fees when the order exceeds an amount of 100$ and more applicable before taxes, for shipping addresses inside Canada. All other destinations will be subject to shipping fees paid by the customer.
Zagros Shoes guarantees quality products and takes the responsibility of the delivery fees in case of a defective product. The refund must be reported within 15 days of the delivery date to be applicable. After the period of 15 days, Zagros Shoes will still be able to help you with an exchange or product repair. To accelerate the process, we always recommend an exchange or replacement of the shoe, since the repair can take more time.
Shipping fees vary depending on your location and order amount in CAD or USD. Shipping back to us for a return or exchance will be paid by the customer. Customs fees or shipping fees that we must pay to accept back the returned items, will be charged to your original payment amount before the refund.