Kyle responded quickly and thoroughly. Patient and resolved my issue.

Thank you for being so prompt!!

Very quick response and issue was resolved.

I am writing to express my sincere appreciation for the outstanding support provided by Mark Lunde, the IT technician, during a recent interaction with our project engineer and superintendent. Mark's dedication and technical expertise were instrumental in resolving a range of issues and ensuring a seamless workflow for our team. Here is a summary of the activities Mark undertook while assisting the superintendent: Customer called in: Mark's engagement began with a customer call, showcasing his readiness to respond promptly to any IT-related concerns. Remote accessed machine: Mark efficiently accessed the superintendent's machine remotely, demonstrating his capability to troubleshoot and resolve issues remotely. Assisted with updates to O365 suite: Mark assisted in updating the O365 suite, ensuring that the superintendent's software was up-to-date and functioning optimally. One Drive troubleshooting: Recognizing that One Drive was not connecting or syncing, Mark took proactive steps to troubleshoot and resolve the issue. Microsoft Authenticator App setup: Mark guided the customer through setting up the Microsoft Authenticator App, enhancing security measures for the superintendent. Default browser and app settings: Mark configured Chrome as the default browser and set Revu as the default app for .pdf files, optimizing the superintendent's preferred settings. Revu updates: Recognizing that Revu needed updates, Mark intelligently delayed them to the end of the ticket, prioritizing immediate needs. Folder synchronization: Mark synced a new folder for Dan and selected the project plan to always be kept on the device, ensuring accessibility and efficiency. Microsoft app sign-in assistance: Mark assisted the customer in signing into Microsoft apps on a tablet, providing additional support by favoriting sites. Machine demonstration: Mark conducted a thorough demonstration, including a reboot, to showcase the superintendent's ability to access everything seamlessly. Windows updates and final checks: Mark performed essential Windows updates and ensured that the machine was properly rebooted, concluding the support session with diligence. Mark's attention to detail, patience, and commitment to resolving each issue were truly commendable. His demonstration of accessing everything and confirming the superintendent's ability to navigate important files was particularly appreciated. Based on the successful resolution of the reported issues, the next steps indicate that no further action or documentation is required at this time. Mark's support aligns perfectly with this outcome, reflecting the efficiency and effectiveness of his service. In conclusion, Mark Lunde's exceptional support reflects positively on our IT department and significantly contributes to the smooth functioning of our operations. We are grateful for his expertise and dedication to providing top-notch IT assistance.