Sentiment Intelligence for MSPs

Reputation is your Wealth

Proof your clients are happy, and a reputation that brings in the next one.

BizRatings is a customer satisfaction and reputation platform for MSPs and service businesses. It runs CSAT surveys on every ticket and project plus NPS surveys for the whole relationship, credits the engineer behind each score, and turns verified feedback into a public company profile that search engines and AI can find.

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ConnectWise & HaloPSA Verified Responses

Real customers. Verified scores. Amplifying Online Reputations.

Verified CSAT responses streaming in from companies that publish their reputation on BizRatings, building reputational wealth that search engines and AI can find.

Live feed Verified by BizRatings
Capture sentiment

Your customers already have an opinion of your work — time to capture it in real time.

Join the stream. List your business on BizRatings and turn every interaction into verified, public proof.

Book a Demo List your business

Reputation Is Your Wealth

Turn great service into reputation that wins business.

BizRatings does more than measure satisfaction. Verified feedback becomes a public testimonial page, and customers are invited to share their experience on the review sites buyers trust.

  1. MeasureTicket and project CSAT, credited to each engineer.
  2. ShowcaseVerified testimonials on your public BizRatings page.
  3. AmplifyBuilt-in invitations help customers share their experience on Google, Facebook, Yelp and G2.
CSAT9.65
NPS+93
User Response Rate62.40%
Verified Testimonials1,240
Sample data
Case study

Integris: 126,000+ verified reviews, each one on a public page search engines and AI can read.

Every Integris location has its own BizRatings profile, so each office builds its own reputation. The ten largest profiles are rated 9.59 to 9.93 out of 10.

See the Integris profiles
GEO

Get found when buyers ask AI.

When a buyer asks an AI assistant for the best IT provider nearby, it looks for fresh, verified reviews. A BizRatings public profile helps AI answers and local search notice your business.

One Source of Truth for Client & Employee Sentiment

Ticket CSAT, project CSAT, relationship NPS and employee ESAT — one connected view of service, loyalty and team experience.

Illustrative survey previews show total sent, response rates and sentiment; Employee Ratings adds Mutual Wins, Blind Spots, Burnout Risk and a selected-peer spotlight.

Service Ticket CSAT

Ticket CSAT that does more: engineer-level KPIs, fatigue analysis, and custom presentation views.

  • Engineer Performance Click-ThroughOpen any engineer and see the exact tickets behind their score.
  • Survey Fatigue ReportSee repeated surveys and contact concentration before response rates slip.
  • Prospect-Safe SpotlightShow real service results with client and engineer details masked.

Project Responses

Custom questions, real answers: client satisfaction for every project.

  • Engineer And Client FiltersNarrow to the people and accounts that matter.
  • Performance TrendsWatch satisfaction move across long-running projects.
  • QBR-Ready ReportsShare filtered project results in a clean print/PDF report.

Relationship NPS & Survey Accountability

CSAT measures a service moment. A separate NPS survey asks about the relationship — and likelihood to recommend your business.

  • Your Schedule, Not Every TicketPlan quarterly, semiannual or milestone survey waves independently of ticket CSAT, with your chosen reminder cadence.
  • ConnectWise Contacts, Selected AudiencesBuild a specific contact set across selected companies, or use distribution lists — not every contact by default.
  • Accountability Without Manual ChasingTrack 1-click engagement, full responses and non-responders with reminders, filters and saved views.

Engineer Experience Ratings

Hear both sides of every ticket: engineers rate their experience, then see how the client scored them.

  • Rate To RevealEngineers share their own experience first, then reveal client and teammate ratings.
  • Blind Spot And Burnout SignalsFind score gaps that merit a conversation — not a burnout diagnosis.
  • Employee Spotlight & Custom Peer BenchmarksFollow an employee over time and compare with 1–10 peers you choose — not a forced ranking.

User Management

Seats, licenses and roles at a glance.

  • Seat And License UsageKnow exactly how many seats are in use.
  • Access Roles DistributionSee who can do what across your team.
  • Edit, Copy And FilterUpdate people in seconds, not tickets.
Built for the decision-makers

From service insight to the next conversation.

Keep client reviews, team discussions and prospect meetings grounded in the same results.

Presentation-Ready Reporting

Choose the sections you need. Employee Ratings brings filtered results to CSV, print/PDF and PowerPoint — with prospect-safe masking for presentations.

Role-Scoped Visibility

Admins oversee company results, Account Managers work within their assigned scope, and engineers focus on their own tickets.

SSO & Access Controls

Support your sign-in policies with Microsoft Entra ID SSO and company access controls, keeping the right people in the right workspace.

Kiosk View

Put your client feedback on screen for the whole team.

Bring service ticket CSAT, project feedback and employee ESAT to office TVs or meeting screens. Keep the team connected to incoming ratings and the results behind them.

  • New scores appear as clients respond
  • Presenter Remote for meeting-ready control
  • Dark and Warm Lite views, with an auto-cycling carousel
Coming Soon

Ask Sentii what your clients are really saying

Plain-language answers about your scores, trends and engineers, right next to your results.

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Signal, sentiment, action — drive decisions that move the business

Real-time signals, verified responses, and the operational moves that compound into reputation.

Signal
Sentiment
Action
Signal

Smarter Sentiment Data Points

1-Click Rating (QuickScore)

An immediate engagement signal scored straight from the email. Captured the moment a recipient clicks, used to trigger low-score alerts and real-time workflows.

Full Survey Submission

The complete picture — score plus written feedback and per-engineer ratings, submitted from the survey landing page. Finalizes the response of record.

Sentiment

Why both matter

1-click is our early-warning signal system; full submissions give context, attribution, and the verified review. BizRatings tracks both, then reconciles the final score to maintain response rate and score integrity.

Works with the tools your business already runs on

Configured ConnectWise and HaloPSA integrations bring service data into BizRatings through a one-way, read-only sync. Your PSA remains the source of truth for operations.

Verified data One-way, read-only sync Real-time alerts Trend continuity Sentiment SSOT

ConnectWise PSA

Configure your connection and survey scope. Read tickets, members and companies into BizRatings for ticket CSAT and selected-contact NPS surveys — without writing back to ConnectWise.

HaloPSA

Configure your connection and survey scope. Read ticket, engineer and client data into BizRatings for service feedback — without writing back to HaloPSA.
AutotaskPSA sync BrightGaugeReporting Google ReviewsInvite customers to share their experience publicly Zapier5,000+ apps
Microsoft Teams Slack Outlook Gmail Facebook Yelp Vimeo
Every Industry

Built for MSPs. Open to every business.

BizRatings lists businesses across many industries. Any business can claim a free profile and start building a public reputation.

67,000+company profiles on BizRatings
IT ServicesHealthcareLegalHome ServicesAccountingAnd more
Free Business Listing

Get your business in the BizRatings directory at no cost.

Free Company Profile

Show verified customer reviews on your own public page.

Search Visibility

Profile pages are public, so customers and search tools can find them.

List Your Business Free Search Businesses

Reveal the craft of customer sentiment

Suggestive analysis, frameworks, and a sentiment co-pilot for the leaders building reputation on purpose.

Sentii

Don't just measure sentiment. Understand it — with Sentii.

Sentii is your built-in sentiment co-pilot. It reads every response, explains what's typical, what's drifting, and what to do next — so your team turns raw scores into confident decisions.

Meet Sentii
Insight

Why verified CSAT outperforms public reviews

What changes when every score is tied to a real interaction.
Insight

Reading the NPS dashboard like a CFO

What each KPI means and how to act on the changes that matter.
Insight

1-click vs full survey: when each one tells the truth

Use signals to react fast, full submissions to learn deep.
Insight

Turning detractors into renewals — the 24-hour playbook

The calls that save accounts in the first day after a low score.

Questions buyers ask

Is BizRatings only for MSPs?

No. BizRatings is built for MSPs and IT service providers, and it also hosts more than 67,000 company profiles from many industries. Any business can get a free listing and a free company profile.

What is BizRatings?

BizRatings is a customer satisfaction and reputation platform for MSPs and service businesses. It runs CSAT surveys on every ticket and project plus NPS surveys for the whole relationship, credits the engineer behind each score, and turns verified feedback into a public company profile that search engines and AI can find.

How do MSPs measure ticket CSAT?

BizRatings sends a short survey when a ticket closes. Clients can answer in one click or fill in a full survey, and every score is tied to the ticket and the engineer who worked it.

How does BizRatings work with ConnectWise and HaloPSA?

After you configure the connection and survey scope, BizRatings uses a one-way, read-only sync to pull service data, then sends surveys and reports the results. It never writes back to your PSA.

What is a BizRatings public profile?

Each business gets a public page of verified customer testimonials. Search engines and AI assistants can read it, so prospects find real feedback when they search.

How is BizRatings different from a generic survey tool?

Generic tools collect a score. BizRatings links each score to a ticket and an engineer, flags survey fatigue, offers live kiosk and spotlight views, and publishes verified testimonials on a public profile.

Can customers share reviews on Google and other sites?

Yes. Customers are invited to share their experience publicly on Google, Facebook, Yelp, G2 and other review sites.

Simple, transparent plans. Purpose built for your business

From a free profile to native PSA integration — one path, four steps.

Basic NPS Surveys
Free

Start collecting verified NPS feedback with a free public profile.

 Great Starter
Basic NPS + AI
$10 / mo

Add Sentii AI summaries to your basic plan.
Automated Premium CSAT
From $99 / mo

Unlimited surveys and users, priced by monthly responses.

 Most Popular
Enhanced Premium (CW / HaloPSA)
From $129 / mo

Native ConnectWise & HaloPSA integration.
View full pricing
Verified Public Real-time

Real customers. Verified scores. Amplifying Online Reputations.

See your reputation revealed by verified customer sentiment data — not a scripted demo on prospect data.

Book a Demo