My experience was great the tech was very helpful in every way with his directions in setting up my computer

Great to work with. Gets the job done quick and right

Alec' s performance is always superb. He keeps notes on the setup of my computer so whenever I have issues, which are usually due to updates or obtaining a new computer, he is able to resolve them quickly by referring back to them.

No problems for Chris to troubleshoot and fix problem TY

This wasn't Christopher's fault, but this OneDrive syncing issue comes up over and over in our APDA chapter and other chapters, and it is like Continuous starts from scratch every time. He had trouble finding where our chapter OneDrive resides, which is a similar problem the last tech had that helped me in 2020 when I had to install OneDrive on a new laptop. That tech had it all installed and "finished" when I pointed out that all the folders were empty and we had to start over. So the issue isn't the employee capability, so much as maybe Continuous saving some notes somewhere so when APDA calls with OneDrive issues you can easily get up to speed. From start to finish this took up nearly 3 hours of my time which seems like a lot.